Reference

lunatogel Privacy Policy for Your Account

lunatogel Privacy Policy sets out how we collect, use and protect details connected with your account, wallet status and device access.

Account dataWallet recordsDevice accessPrivacy requests
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lunatogel lunatogel Privacy Policy for Your Account
HELP ROUTES

Get Privacy Help Beside Cashier Support

A clear support route helps you ask what we hold, why we use it, or how to correct an account detail. Contact our support desk from the same account whenever possible, include the relevant phone number or payment reference, and avoid sending passwords or wallet PINs. We use those details to locate the correct record without exposing unrelated account activity.

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Account access

If phone verification blocks your sign-in, tell our support desk the device path you used, such as mobile browser or desktop. We can check the account record without asking for your password.

Wallet status

For a DANA, OVO, GoPay or QRIS status question, share the reference code and displayed result. We use that payment detail to trace the relevant record while keeping your wallet credentials private.

Privacy request

Ask our support desk to access, correct or remove eligible account data. We may verify ownership through your account step before changing records, and we explain any restriction that depends on local law.

SECURITY PRACTICE

Your Mobile Data Around Book of Dead

We keep this Privacy Policy practical by connecting each data use to an account action you can recognise.

Account records

We store details such as your phone verification result, account identifiers and support messages so we can maintain access and respond to later questions about the same account.

Payment references

DANA, OVO, GoPay, QRIS, bank transfer and virtual account records help us match a wallet event with your account. We use reference data, not your wallet password or PIN.

Cookies and sessions

Cookies and session markers help keep your signed-in path working across a mobile browser or desktop. You can manage browser cookies, although changing them may affect account access.

Security checks

We may record sign-in time, device type, browser details and unusual access signals. These checks help us protect your account and may lead to a phone verification step.

Retention period

We retain account, payment and support records only for the period needed for service, security, dispute handling or legal duties. When no valid need remains, we delete or anonymise them.

Changes and contact

To request a correction, access copy or eligible deletion, contact our support desk with your account detail. We may update this Privacy Policy and show the revised wording on this page.

Privacy Policy Questions for Indonesia Accounts

These answers address the Privacy Policy searches we hear most often before an account is opened. They cover the records created by phone verification, mobile access, wallet references and support contact. If your situation is different, send our support desk the account detail needed to identify your request, and we will explain the applicable path where local law permits.

It covers account details, phone verification, device and session records, payment references, cookies, support messages, retention and requests to access, correct or remove eligible data.

No. We may retain a DANA or QRIS reference, displayed status and reconciliation detail, but the Privacy Policy does not require us to store your wallet password or PIN.

We may collect your account identifier, phone verification result, sign-in details, device signals, payment references and support messages. We use each category for access, security or a stated support need.

Yes. Contact our support desk from your account and ask for an access copy. We may verify ownership first, then explain which records can be supplied and any restriction that depends on local law.

Send the incorrect detail and the corrected version through our support desk. For phone or wallet-related changes, we may repeat an account step before updating the record.

We keep payment references for the period needed to match account activity, resolve disputes, protect access or meet legal duties. After that need ends, records are deleted or anonymised.

Yes. The same Privacy Policy applies when you sign in through a mobile browser or desktop. We may record device type, browser details and session data to keep access secure.

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